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| (Photo via thesmythgroup.com) |
I've held out on writing this letter for quite a long time. Amid speculations of a takeover, the Playbook's poor performance, the disastrous 3rd quarter revenue announcement and parade of broken promises, I didn't post one negative word. Here we are now, as the BES/BIS service is back online where some customers were without service for 3 days...we all witnessed a fall from grace that is not slowing down. Stock value is shaky at best and RIM is becoming even more faceless thanks to a lack of solid customer service and communication. You've found yet another way to embarrass yourself. But, more importantly, you've embarrassed me.
